Plan equipment support before you place an order
A machine purchase includes more than the unit itself. Use this checklist to discuss documentation, handover, training and technical support with KES, and record the agreed arrangements for your model and destination.
Make the handover part of the quotation
Before ordering, ask which operating documents, installation information and equipment records are included. Confirm the language and format you need. If your organization requires a particular acceptance checklist, share it early so its scope can be reviewed against the proposed configuration.
Keep the model, configuration and included accessories together in your purchasing records. A photograph alone may not distinguish between versions, while a clear equipment schedule gives both sides a common reference.
Confirm installation and training arrangements
Discuss electrical requirements, placement and the preparation expected at your site. Ask who is responsible for installation, what training arrangements are available for your location and which activities require appropriately qualified personnel. Do not assume an online product description replaces the operating instructions.
Where remote assistance is proposed, clarify the communication method, language, hours and information needed to troubleshoot an issue. Ask whether local technical work, travel or replacement components involve separate arrangements or charges.
Ask for model-specific warranty terms
Request the written warranty offered for the exact configuration. Check its start date, coverage, exclusions, claims procedure and any separate treatment of handpieces, wear parts or consumables. Shipping, inspection and on-site work should be addressed explicitly if they matter to your purchase.
The website does not promise a universal response time, global on-site service or a standard warranty period for every machine. Use the agreed commercial documents as the reference for the service you purchase.
- Confirm the support contact and escalation route.
- Ask which records must accompany a technical request.
- Check replacement-part availability and ordering terms.
- Record maintenance responsibilities and approved procedures.
Send a technical inquiry with useful context
For an equipment question, identify the model and describe what you need to clarify. For an existing unit, include the serial reference, the displayed message and the circumstances of the issue when appropriate. Avoid sending patient names, treatment photographs or other sensitive information through the general inquiry form.
Contact [email protected] or WhatsApp +86 13156233808. Do not improvise repairs or continue operating equipment contrary to its instructions while waiting for a response.
Questions, answered.
Does a quotation include installation at my location?
Ask for the installation scope and location to be stated in the offer. Availability, responsibilities and costs should be confirmed for your order.
Can training replace local professional qualifications?
No. Confirm operator requirements with the relevant authorities and your professional advisers. Supplier training arrangements do not by themselves establish local authorization to operate equipment.
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